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Returns & Exchanges
At Cushion Lab, we want you to experience ultimate comfort with every purchase. If you are not completely satisfied with your item, you can return or exchange it within 30 days of delivery.
1
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to start the process.
2
Print Your Label
Once approved, download and print the prepaid shipping label provided via email.
3
Pack Your Product
Securely place your cushion in its original packaging or a similar protective box to ensure it arrives safely.
4
Drop Off and Refund
Drop the package at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing